For e-commerce businesses, shipping cost is one of the most significant expenses that directly affects profit margins. Shipping at list prices isn't sustainable, especially as volume grows. With the right shipping agreement, you can save 30-60% per shipment.
This guide covers what shipping agreements are, how to get them, and which alternatives exist. An agreement is the single biggest line item in reducing shipping costs — but not the only one; packaging and carrier selection belong to the same equation.
If you want discounted rates today, you can start with no commitment from our carrier agreements page. This guide is for when you want to negotiate your own.
What Is a Shipping Agreement?
A shipping agreement is a contract between an e-commerce business and a carrier that provides discounted shipping rates under certain conditions. Under an agreement:
- Special rates below standard list prices apply
- Volumetric weight calculations may be more favorable
- Cash on delivery commission rates can be reduced
- Insurance and additional services may be discounted
Types of Shipping Agreements
1. Direct / Individual Agreements
Agreements negotiated directly with the carrier in one-on-one discussions.
Advantages:
- Fully customized pricing for your business
- Better rates as your volume increases
- Can request special services (priority delivery, custom pickup schedules)
Disadvantages:
- Requires monthly volume commitment (typically 500+ shipments/month)
- Negotiation process can take 1-4 weeks
- Must negotiate separately with each carrier
- Rates may increase if volume drops
How to apply:
- Contact the carrier's corporate sales department
- Share your estimated monthly volume, average weight/dimensions
- Specify your shipping regions and delivery expectations
- Get quotes and compare
- Review contract terms carefully (duration, commitment, penalty clauses)
2. Platform Agreements
Pre-negotiated agreements that shipping management platforms have with carriers based on aggregate volume. Platform users benefit from these discounted rates directly.
Advantages:
- No minimum shipment commitment
- Start immediately — no paperwork or waiting period
- Access discounted rates from multiple carriers in one place
- Rates don't change even if your volume drops
Disadvantages:
- Rates may not be as low as individual agreements (for very high-volume businesses)
- Custom service requests may be limited
Ideal for:
- New e-commerce businesses
- Stores shipping fewer than 500 orders per month
- Businesses that haven't reached the volume for individual agreements
- Entrepreneurs who want to start quickly
3. Hybrid Approach
The smartest strategy: use your own negotiated rates with carriers where you have agreements, and platform rates for the rest. Browse the full list of supported carriers to see which ones you can work with.
For example: if you have a direct agreement with one carrier, use that. For other carriers, use the platform's pre-negotiated rates. This way you always get the best price for each shipment.
Tips for Negotiating with Carriers
Prepare volume data
Before approaching a carrier, prepare your last 3-6 months of shipping data: total shipments, average dimensions, shipping regions, return rate.
Get quotes from multiple carriers
Don't negotiate with just one. Get quotes from at least 3 carriers to compare. You can use one carrier's quote as leverage with another.
Negotiate dimensional weight calculations
The pricing formula matters as much as the price itself. Some carriers can calculate based on actual weight instead of volumetric weight — a huge advantage for light but bulky products. Do your packaging optimization before the negotiation and you'll come to the table with a smaller average parcel.
Ask about COD commission
If you offer cash on delivery, negotiate the commission rate. Standard 2-3% rates can often be reduced to 1-1.5% with an agreement. Just as important as the commission is how quickly the carrier remits the cash — our cash on delivery guide covers the cash-flow side.
Watch the contract duration
While 1-year contracts are standard, 6-month or no-commitment options exist. Prefer shorter terms for your first agreement — extend if you're satisfied with performance.
What to Watch Out For
Hidden costs
- Fuel surcharges: Some agreements don't include fuel surcharges in the quoted price
- Additional service fees: Doorstep delivery, scheduled delivery, SMS notifications may carry extra charges
- Return shipping: Return shipments may be priced at a different tariff
Performance conditions
- Clarify the conditions under which agreement prices remain valid
- Learn what happens if you can't meet minimum volume requirements
- Get information about price increase periods and notification timelines
The performance side of an agreement matters as much as the price side. Two carriers quoting the same rate cost very different amounts once late deliveries and damage rates are counted — starting to measure carrier performance becomes your strongest card in the next negotiation.
Integration support
- Check if the carrier offers API support
- Verify compatibility with your e-commerce platform
- Ensure label printing, tracking, and return processes support automation
Shipping Agreement Price Comparison
Prices vary by region, weight, and service type. A general comparison:
| List Price | Direct Agreement | Platform Agreement | |
|---|---|---|---|
| Small package (local) | $8-12 | $4-6 | $5-8 |
| Small package (national) | $10-15 | $5-8 | $6-10 |
| Discount range | — | 35-55% | 25-45% |
| Commitment | None | Yes (monthly volume) | None |
| Setup time | — | 1-4 weeks | Instant |
Note: Prices are estimates and vary by carrier, region, and volume.
A Real Scenario: A Store Shipping 300 Orders a Month
Numbers make the difference concrete.
Store profile: An accessories retailer. 300 shipments a month, mostly small packages, 70% national.
At list price (no agreement):
- Local: 90 shipments × $10 = $900
- National: 210 shipments × $12 = $2,520
- Total: $3,420/month
With a platform agreement:
- 300 shipments × ~$7 = $2,100/month
- Monthly saving: ~$1,320
- Annual saving: ~$15,800
With a direct agreement (requires a 500+ shipment commitment):
- Local: 90 × $5 + National: 210 × $6.50 = $1,815/month
- But at 300 shipments a month this store can't credibly commit to 500
- The platform agreement is the sensible choice at this stage
Once this store reaches 500 shipments a month it can open direct negotiations and save roughly another dollar per parcel.
How to Write Your First Quote Request
A template you can send to a carrier's corporate sales team:
Hello, [Carrier] corporate sales team.
We run an e-commerce store on [platform] under the name [Store Name]. We currently ship around [X] parcels a month and aim to reach [Y] over the next six months.
Our shipment profile:
- Average weight/dimensions: [Z]
- [A]% local, [B]% national
- Cash on delivery share: [C]%
We'd like a quote for a corporate shipping agreement. We're also in discussions with [other carrier].
Contact details: [phone, email]
Tip: Including the line about talking to another carrier is what gets you a more competitive number.
Which Method Should You Choose?
| Situation | Recommended approach |
|---|---|
| 0-100 shipments/month, just starting | Platform agreement |
| 100-500 shipments/month, growing | Platform agreement + request quotes from 1-2 carriers |
| 500+ shipments/month, stable volume | Direct agreement + platform agreement (hybrid) |
| 2,000+ shipments/month | Mostly direct agreements, best available rates |
Post-Agreement Checklist
For the first month after signing, verify:
- Do the unit prices on the invoice match the agreed rates?
- Is the fuel surcharge calculated correctly?
- Is the COD commission the rate you agreed on?
- Does the dimensional weight calculation follow the agreed formula?
- Are return shipments billed at a different tariff?
- Are SMS/notification fees invoiced separately?
Running these checks in month one is how you catch surprise costs while they're still correctable.
Conclusion
Shipping agreements are an essential cost optimization tool for e-commerce businesses. The right agreement means 30-60% savings per shipment, translating to thousands in annual savings.
Our recommendation: start with platform agreements to get discounted rates immediately, then begin negotiating individual agreements as your volume grows. Use both in a hybrid approach to always ship at the best rate.
The step after signing is actually using the agreement: holding the best rate card means nothing if you don't compare rates on every order. Our multi-carrier shipping strategy and how to choose shipping software guides cover that side.
If you'd rather start with no-commitment discounted rates, you can activate them from the carrier agreements page.
